Government and Public Sector
Empower your users with engaging, effective digital services.
Cabinet Office
Finalist
Simple, secure, inclusive digital services aren’t easy to make. But, done right, they can be extremely effective. Choose a partner with proven experience in WCAG, GDPR, GDS standards and GOV.UK hosting. That’s where we can help.
613% increase
in traffic since website launch
24% increase
in preference for look and feel
How we can help you
We specialise in strategy, user research, UX and service design, and technology implementation. As an agency partner, we bring design thinking, agile methodology and certified process.
User-centred design
Our rich UX process is ISO-certified and adapted to suit your unique challenge; for the Cabinet Office, we challenged the paperless brief together and focused on increasing inclusivity.
Content strategy
We can transform content-heavy sites, so your users can find what they need. For the Financial Ombudsman Service, we streamlined theirs from 1,700 pages to 350.
Proven technology
From apps to migrations, site consolidations and GOV.uk hosting, you can feel secure knowing our framework conforms to ISO 27001, OWASP and ITIL best practice.
Inclusive design
Like you, we know inclusion goes beyond accessibility standards. While we code to W3C guidelines, we also reflect and meet the needs of your diverse audiences.
Experienced with GDS
We get your context. Our process exceeds the GDS standard and we’ve delivered successful discoveries and service assessments for clients like the Cabinet Office.
Our client services team is here to support you from the briefing stage. Drop us a note to find out how we can help with your project.
Our government and public sector clients
We’ve delivered digital transformation for hundreds of clients across all sectors.
Discover their stories.
International government
Join the Commonwealth, Eurostat and the European Commission. With certified process, GDPR compliance and technical acumen, we can deliver for you too.
British government
Get user-centred innovation that’s GDS, WCAG and GDPR compliant. With clients from the Cabinet Office to Essex County Council and Transport for London, you know we’ll deliver.
Public bodies
Juggling multiple stakeholders and websites? No problem. We’ve helped the Bank of England, Sport England and the Financial Ombudsman Service get streamlined.
Awards
The team guided and supported us every step of the way, bringing a wealth of knowledge and skill into every conversation. We now have a website that truly reflects the Sport England of today.
Head of Editorial and Content, Sport England
The research gives us a richer understanding of who our users are, what they expect, and how we can meet needs. Cyber-Duck understand user experience and are passionate about helping organisations get it right.
Head of Digital Engagement, Financial Ombudsman Service
Cyber-Duck’s user-centric approach has produced user journeys designed around our key audiences and supported by beautiful templates. The team is always professional, yet friendly and approachable, which made the project enjoyable.
Head of Digital, Bank of England