Finance
Digital transformation built on data, UX and service design
All successful financial services and FinTech companies have a strong customer experience and service design. Whether you’re looking to improve services further in line with the FCA’s Consumer Duty or introduce new products to the market, we have the proven expertise to support you.
24% increase
in preference for the look and feel
£40m value
of transactions made to date
How we can help you
We specialise in strategy, design, technology, optimisation, quality assurance and project management. Our services are secure and conform to ISO 27001, OWASP and ITIL best practice. Read about how to comply and exceed FCA Consumer Duty standards with Service Design thinking.
Service design
We map your data, processes, technology and customer touchpoint to optimise experiences and increase efficiency. For dlc, we saved 40 hours of agent time per month.
Major projects
Considering a site consolidation, major redesign or platform migration? Our large in-house team scales to deliver; we’ve supported Cabot Financial since 2015.
Innovation
We can create, ideate and build solutions; we even did this ourselves for Symble, an award-winning, profitable CRM platform that caters for the financial industry.
Compliance
FCA Consumer Duty 2023, GDPR, MiFID II, PSD2 and KYC – we understand and develop compliant platforms; we’ve written an identity verification white paper with GBG.
Accessibility
Ensure your financial product or service can be used by all, with our accessibility-focused UX processes and technical development.
Data science
Are you overwhelmed by your data? We can analyse your setup, identify the most meaningful data points for your business, and deliver the insights you need.
AI/ML
Guided by our digital transformation, you can embrace emerging technology to increase customer demand, workforce efficiency and ultimately increase profits.
Our finance clients
We’ve delivered digital transformation for clients across the finance sector.
Discover their stories
Discover their stories
Awards in this sector
Financial Ombudsman Service
Bank of England
Cabot Financial (finalist)
The research gives us a richer understanding of who our users are, what they expect, and how we can meet needs. Cyber-Duck understand user experience and are passionate about helping organisations get it right.
Head of Digital Engagement, Financial Ombudsman Service