Our ISO accreditations and other independent global standards form the foundations of The Cyber-Duck Way. We were the first agency to have many of these accreditations and are still the most accredited agency today.
They reflect the elements we believe are necessary to create life-enhancing services, products, and experiences. And – critically – offer the robust processes and methodologies to deliver on this in practice, for every project, no matter the size or scope.
For our International Standards Organisation (ISO) accreditations, we are certified by British Standards International (BSI); we conduct our own audits every year, with independent audits to follow-up every three years.
ISO 9241 since 2011
The UK pioneer in user-centred digital design, we were the first full-service agency to be accredited in ISO 9241-210 (Human Centred Design). We believed then – as we do now – that products and services should be easy and enjoyable to use and get users coming back for more.
As part of our deep commitment to human-centred, accessible and ethical design we’re also:
ISO 27001 since 2016
Every project we run, every product we deliver is designed to perform on data privacy and security. It’s in our DNA. Our ISO 27001 is about ensuring we manage the confidentiality, integrity and availability of data in everything we do and what we create for our clients.
We also:
Has Cyber Essentials Plus certification to ensure we’re secure and GDPR-compliant.
Meet or exceed Open Worldwide Application Security Project (OWASP) security standards and follow NCSC guidance on SaaS security
Has all our team, including contractors, highly vetted and holding stringent security clearances (SC, NPPV3, BPSS and DBS)
ISO 14001 since 2022
When we talk about life-enhancing products and services that bring prosperity to all, this is what we mean. Digital now has a greater carbon footprint than the aviation industry and we want to play our role in reducing it. Not to mention sustainable systems are often better to use and cheaper to maintain.
ISO 9001 since 2013
High-quality delivery is at the heart of everything we do. And why we’re so proud of our ISO9001:2015 (and its predecessor 9001:2008) accreditation. Applying to any type of organisation, the accreditation is about our ability to always deliver client satisfaction, improve our processes and meet our customers’ and applicable statutory and regulatory requirements.
We are also certified as a business, and with individuals, by the Scrum Alliance for our deep expertise in Agile design, development and digital optimisation methodology. Recognising our advanced practice, artefacts, roles and procedures.
Google Certified Partner since 2017
We’ve been a Google Analytics Certified Partner since 2017, reflecting our commitment to marketing and SEO performance as well as usability. The certification means we cover everything from advanced tracking setup, data analysis, reporting and testing, to ongoing campaign and Conversion Rate optimisation (CRO).
We’re also:
A Google AdWords certified partner
Members of the Open Data Institute
We work to the Government Digital Service Standard (GDS) Standard and Technology Code of Practice in our public sector work. We’ve successfully delivered GDS discoveries and passed Alpha and Beta service assessments for projects such as the Cabinet Office’s award-winning, inclusive, fully-remote Fast Stream Assessment Centre service.
We’ve been picked as suppliers on many major public sector and government frameworks including the Crown Commercial Services’ G-Cloud 13, Digital Outcomes and Specialists 6, Digital Specialists and Programmes, as well as the BBC and the Financial Conduct Authority (FCA) frameworks. So, it’s easy to procure our services. We can also support you in joint tender submissions. Want to know more? Just get in touch.
We’re also registered on professional and industry frameworks across various sectors including financial services, automotive and more and ready to join yours. To see how we can help, or to invite us to come on board, drop us a line today.
Whatever the project or particular challenge you have in mind, we’re here with the right people, process and technology to help deliver the transformation you need.
